FAQ
What are the steps to customize my shoes on CustomSD Sneakers?
It's simple! In the "Personalize My Pair" section, describe the model and all the details and colors you want to include in your pair!
How long will it take to receive my personalized shoes?
Delivery takes approximately 4 weeks. Each pair is carefully handcrafted, guaranteeing the quality and uniqueness of your creation.
Can I machine wash my personalized shoes?
We advise against machine washing them. To preserve the quality of the personalization, it is recommended to care for them by hand cleaning.
What materials are used for shoe customization?
We use high-quality, water-resistant materials to ensure durability and comfort. Each pair is designed to withstand the rigors of daily life.
Can I return my shoes if they don't fit?
Due to the personalized nature of our products, we only accept returns for manufacturing defects. Please carefully review your personalization details before confirming your order.
How can I contact customer service if I have a problem?
You can contact us by email at ( customsd00@gmail.com) or via our Instagram account (@customsd_)
Our team is here to help you!
Are there any additional customization fees?
No, the customization fees are included in the price shown for each pair of shoes.
Can I cancel my order after I've placed it?
Unfortunately, once an order is confirmed, we cannot accept cancellations. Please carefully review your selections before finalizing your order.
For any further questions, please do not hesitate to contact us.